Client Protection Tools

Client protection is the concept of providing transparent and prudent services to clients while treating clients with respect.  A commitment to client protection is commonly understood as essential to ensuring than an organization does no harm to the people it serves, and is therefore fundamental to social performance.  Two main organizations have been at the forefront of developing client protection tools:

  • Smart Campaign.  The Smart Campaign is a global effort to unite microfinance leaders around a common goal: to keep clients as the driving force of the industry.  Click here for a list of Smart Campaign's client protection tools.
  • MicroFinance Transparency.  MF Transparency gathers and publishes data about microfinance prices, calculates APR and EIRs, and develops and disseminates educational materials on the considerations microfinance Institutions (MFIs) and other industry stakeholders face regarding interest rates and product pricing.  Click here for access to MFTransparency's APR Calculation Tool, as well as other important data, tools and resources.