User Reviews of SP tools

User Reviews for social performance assessment tools (SPTs) are now available!

User Reviews are “peer” evaluations of SPTs based on the experiences of those who have used them. The purpose of the User Reviews is to help potential users determine which tool or tools is most appropriate for their needs. The first round of User Reviews includes three social audit tools and four social rating tools:

 *Not yet available

User Reviews present consolidated user feedback regarding seven general tool attributes (cost, duration, robustness, usefulness to the MFI, ability to customize, ease of use and overall satisfaction) and twelve specific social performance goals (mission clarity, alignment of systems, decision making, gender approach, member governance, non-financial services, responsibility to clients, responsibility to community, responsibility to staff, responsibility to the environment, outreach and financial services.)

In addition, each User Review presents a brief description of the tool, a general opinion provided by the review team, a list of strengths and weaknesses, summary tables where similar tools may be compared side-by-side and a glossary of terms.

The User Reviews series is funded by the Ford Foundation and managed by Alternative Credit Technologies, LLC. The series is also supported by CGAP, which provided inputs on the project methodology and reviewed the final reports.