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Balanced Performance Management for MFIs: A Week-Long Course From SMDP Ghana

March 19, 2013 to March 22, 2013
Time: 9:00 AM
Location: Accra, Ghana

In their pursuit of profitability, many MFIs across Africa have subordinated their original social objectives to concentrate more specifically on financial ones and have thus been able to achieve financial sustainability in impressive numbers. In doing so, however, they have often systematically excluded poor and marginalized people that many of the earliest MFIs were created to serve. And while most MFIs (if not all) have an implicit or explicit social mission, their performance assessments focus only on financial and economic indicators, not the social ones. The majority of the MFIs do not define, measure, or monitor the social outcomes. Therefore, they do not manage their social performance.

The development of strategic plans usually takes a lot of time, effort, and money in many organizations. Once they complete the planning process, however, the literature indicates that only 10 percent of the organizations execute their strategies for many reasons (miscommunication of the strategy, lack of clarity in objectives, problems in the cascading process, disconnection between the strategic priorities and the budgeting process, etc.).  The use of Balanced Scorecard system can help overcome these key issues in strategic management.

This week-long course from SMDP Ghana will provide participants with an overview of the social performance (SP) and social performance management (SPM) concepts and tools and equip participants with a proven approach to successfully undertake a social performance management project within their institution. The course will further equip them with a simple approach to implementing the Balanced Scorecard (BSC) system.

MasterCard Foundation Scholarships are available.  Visit the SMDP Ghana website for more information: